Returns management
Online sales inevitably generate a flow of returned orders. This varies according to the sector of activity, with ready-to-wear being at the top of the list, generating a large number of customer returns.
Please note that there are two categories of returns:
Carrier returns
When parcels are returned to the sender because the carrier was unable to deliver them. There are various reasons for this: parcel not collected, unknown or incomplete address, etc.
Customer returns
When customers return products that they do not wish to keep.
Our working methods :
We handle all parcel returns following a standard procedure, or one defined beforehand with the customer.
Our standard procedure is as follows:
Identify the parcel and enter the following information:
Order number, name of consignee, products being returned, condition of the parcel and goods, reason for return.
Restock products in good condition.
Issue a customer alert or monitor customer specifications for defective products.
Our rates :
Between €2 and €4 depending on the number and type of products to be received.
These catalog prices are given for information purposes only. You can request a personalized quote by completing our form